|
General
Store Orders Info
How
do I track an order or review my order history?
Sign
in to the store and select My Account from the home page selection
menu, then select order history.
Back
to Index >>>
How
do you conduct payment verification?
Paypal
notifies Cinema Perfecto when payment is recieved.
Back
to Index >>>
What
is your pricing policy?
We
will price match http://www.bhphotovideo.com/
and http://www.adorama.com/
and provide you with free shipping.
Back
to Index >>>
Shipping
& Delivery Info
When
are the normal shipping deadlines?
We
make every effort to ship same day as payment confirmation up to
5:30 PM PST.
Back
to Index >>>
What
are the holiday shipping deadlines?
If Fedex is shipping and we are open that day we will ship as
late as Fedex lets us. USPS orders are shipped next operating business
day.
Back
to Index >>>
What
are the shipping fees?
Cinema Perfecto offers free shipping. Express shipping when
available is based on delivery location, item size and weight.
Back
to Index >>>
What
are my shipping options?
We ship Fedex ground free. We ship USPS Priority for P.O. boxes.
Some items have express shipping options available at checkout.
Back
to Index >>>
When
is my expected delivery time?
We ship from Santa Barbara, California 93108. We do not drop ship.
To calculate delivery times visit Fedex at: http://www.fedex.com/grd/maps/MapEntry.do
Back
to Index >>>
Payment
Processing
What
credit cards do you accept?
Cinema Perfecto uses Paypal as our credit card processor. Paypal
processes your payments securely and allows Visa, Mastercard, Amex
and Discover.
Back
to Index >>>
Do
you offer Paypal Express Checkout?
Yes
Back
to Index >>>
Do
you offer Google Checkout?
Not at this time, but we are reviewing that option.
Back
to Index >>>
Special
Items "Specials"
How
do you designate your open box, used or demo items?
We reserve the right to open and inspect items prior to shipment.
We do not consider this an "Open Box" sale. Open box items
are items in new condition that were previously purchased and returned.
Used items have been in use by Members. Demo items have been in
use by Cinema Perfecto.
Back
to Index >>>
What
is a grey market Item?
In
most cases the difference between a "USA" and a "Grey
Market," or imported product, is the cost of the item and the
terms of the item’s warranty coverage. The products themselves
are otherwise identical. As a rule, "Grey Market" items
cost less than their USA counterparts. "Grey market" products
never qualify for manufacturer's rebate programs. "Grey market"
products fall under Cinema Perfecto's warrenty policy and not the
manufacturers.
Back
to Index >>>
Return
Policies
What
is your return policy?
Our return policy can be view here.
Back
to Index >>>
How
do I return an item?
Please see our return policy here.
Back
to Index >>>
Where
do I send returns?
Please see our return policy here.
Back
to Index >>>
How
do I process a product warranties return and/or repair?
Please see our return policy here.
Back
to Index >>>
Privacy
Policies
What
is your User Agreement & Disclaimer?
Our User Agreement & Disclaimer can be found here.
Back
to Index >>>
What
are my California Privacy Rights?
If you are a California resident, you have the right to receive:
(a) information identifying all third party companies to whom Cinema
Perfecto may have disclosed, within the past year, personal information
pertaining to you and your family for that company’s direct
marketing purposes; and (b) a description of the categories of personal
information disclosed. To obtain this information, please e-mail
your request to:
Please note, Cinema Perfecto standard policy is we do not knowingly
share personally identifyable information with 3rd parties without
your permission.
Back
to Index >>>
Fraud
Protection Policy
What
is your fraud protection policy?
Orders
are subject to Paypal's verification procedure. You may be asked
to verify that you are the card owner, or that the order information
is legitimate. This may include a request for a copy of your credit
card (front and back), which can be transmitted by fax or through
a secure upload page which we will provide should this be necessary.
Should your order require verification, you will be notified by
Paypal.
Cinema
Perfecto reserves the right to refuse an order when the address
or credit card is not verifiable. If so, a refund will be issued
via the same method you used to make your payment.
Back
to Index >>>
Technical
Support for Cinema Perfecto Professional Equipment
How
do I get technical support?
E-mail Cinema Perfecto at:
or call Cinema Perfecto at: 1-855-CINEMA-8 (1-855-246-3628) extension
2.
Back
to Index >>>
International
Policies
Do
you ship internationally?
Not at this time.
Back
to Index >>>
General
Company Information & Forum Policies
When
can I call and get a person to speak with?
Our phone hours are Monday to Friday 12:00pm - 6:00pm PST. As
a service we can often call back off hours.
Back
to Index >>>
How
do I schedule a call back?
To schedule a call please e-mail us at:
Back
to Index >>>
What is your contact information?
You can find our Contact information on our Contact Us page
here.
Back
to Index >>>
What
is member forum terms of use?
By accessing the “Cinema Perfecto - Forum” (hereinafter
“we”, “us”, “our”, “Cinema Perfecto
- Forum | The Online Home for Digital Filmmakers & Professional
Videographers”, “http://cinemaperfecto.com/forum”),
you agree to be legally bound by the following terms. If you do
not agree to be legally bound by all of the following terms then
please do not access and/or use the “Cinema Perfecto - Forum”.
We may change these at any time and we’ll do our utmost in
informing you, though it would be prudent to review this regularly
yourself as your continued usage of the “Cinema Perfecto -
Forum” after changes mean you agree to be legally bound by
these terms as they are updated and/or amended.
Our
forums are powered by phpBB (hereinafter “they”, “them”,
“their”, “phpBB software”, “www.phpbb.com”,
“phpBB Group”, “phpBB Teams”) which is a bulletin
board solution released under the “General Public License”
(hereinafter “GPL”) and can be downloaded from www.phpbb.com.
The phpBB software only facilitates internet based discussions,
the phpBB Group are not responsible for what we allow and/or disallow
as permissible content and/or conduct. For further information about
phpBB, please see: http://www.phpbb.com/.
You
agree not to post any abusive, obscene, vulgar, slanderous, hateful,
threatening, sexually-orientated or any other material that may
violate any laws be it of your country, the country where “Cinema
Perfecto - Forum | The Online Home for Digital Filmmakers &
Professional Videographers” is hosted or International Law.
Doing so may lead to you being immediately and permanently banned,
with notification of your Internet Service Provider if deemed required
by us. The IP address of all posts are recorded to aid in enforcing
these conditions. You agree that “Cinema Perfecto - Forum |
The Online Home for Digital Filmmakers & Professional Videographers”
have the right to remove, edit, move or close any topic at any time
should we see fit. As a user you agree to any information you have
entered to being stored in a database. While this information will
not be disclosed to any third party without your consent, neither
“Cinema Perfecto - Forum | The Online Home for Digital Filmmakers
& Professional Videographers” nor phpBB shall be held responsible
for any hacking attempt that may lead to the data being compromised.
Back to Index >>>
What
is your member forum privacy policy?
This policy explains in detail how the “Cinema Perfecto
- Forum” along with its affiliated companies (hereinafter “we”,
“us”, “our”, “Cinema Perfecto - Forum”,
“http://cinemaperfecto.com/forum”) and phpBB (hereinafter
“they”, “them”, “their”, “phpBB
software”, “www.phpbb.com”, “phpBB Group”,
“phpBB Teams”) use any information collected during any
session of usage by you (hereinafter “your information”).
Your
information is collected from the phpBB software via two ways. Firstly,
browsing the “Cinema Perfecto - Forum” will cause the
phpBB software to create a number of cookies, which are small text
files that are downloaded on to your computer’s web browser
temporary files. The first two cookies just contain a user identifier
(hereinafter “user-id”) and an anonymous session identifier
(hereinafter “session-id”), automatically assigned to
you by the phpBB software. A third cookie will be created once you
have browsed topics within “Cinema Perfecto - Forum” and
is used to store which topics have been read, thereby improving
your user experience.
The
second way in which we collect your information is by what you submit
to us. This can be, and is not limited to: posting as an anonymous
user (hereinafter “anonymous posts”), registering on the
“Cinema Perfecto - Forum” (hereinafter “your account”)
and posts submitted by you after registration and whilst logged
in (hereinafter “your posts”).
We
may also create cookies external to the phpBB software whilst browsing
the “Cinema Perfecto - Forum” These cookies will never
track personally identifiable information. We set a cookie to identify
what page your last visited before registration and we allow third
party advertising suppliers (such as Google) or similar audience
measurement providers who comply with our policy to place cookies.
Your
account will at a bare minimum contain a uniquely identifiable name
(hereinafter “your user name”), a personal password used
for logging into your account (hereinafter “your password”)
and a personal, valid e-mail address (hereinafter “your e-mail”).
Your information for your account at the “Cinema Perfecto -
Forum” is protected by data-protection laws applicable in the
country that hosts us. Any information beyond your user name, your
password, and your e-mail address required by the “Cinema Perfecto
- Forum” during the registration process is either mandatory
or optional, at the discretion of “Cinema Perfecto - Forum”.
In all cases, you have the option of what information in your account
is publicly displayed. Furthermore, within your account, you have
the option to opt-in or opt-out of automatically generated e-mails
from the phpBB software.
Your
password is ciphered (a one-way hash) so that it is secure. However,
it is recommended that you do not reuse the same password across
a number of different websites. Your password is the means of accessing
your account at the "Cinema Perfecto - Forum" as well
as all other areas on Cinema Perfecto including the "Cinema
Perfecto - Store", so please guard it carefully and under no
circumstance will anyone affiliated with the “Cinema Perfecto
- Forum”, phpBB or another 3rd party, legitimately ask you
for your password. Should you forget your password for your account,
you can use the “I forgot my password” feature provided
by the phpBB software. This process
will ask you to submit your user name and your e-mail, then the
phpBB software will generate a new password to reclaim your account.
Back to Index >>> |
